Online prescription services are not offered after the online purchase has been made. Gentle Monster flagship store in-store opticians offer this service, as well as select local opticians.

We do not accept vision insurance, FSA, or HSA as payment. However, an itemized invoice can be provided upon request after the order has been delivered. Please contact customer service for assistance in receiving an itemized receipt. The itemized receipt can be submitted to your insurance for possible reimbursement. Please contact your insurance company and review its’ policy before making a purchase. Additionally, itemized invoices cannot be provided for frames purchased without prescription. Invoices cannot be edited, and pricing is only displayed in USD.

Please reach out to the Flagship store that you ordered your frames from.

If your desired frame is prescription compatible there will be an option labeled "Lens Type & Usage". Once you click that option you will be able to input your prescription. If your prescription is not available, then we are unable to fulfill this through our online store. In this instance we recommend that you reach out to a local Optician or one of Gentle Monster's Flagship Stores. Please note that a valid US prescription must show the expiration date, name of the patient, doctor and facility information, and include the Pupillary Distance measurement. Your order will be cancelled if these requirements are not met.

Select lens styles may take up to twelve business days depending on the availability of lenses. Tracking information will not be sent until the order has shipped.

Gentle Monster is unable to accept returns or exchanges for all prescription lenses. However, we do offer a lens redo if your prescription has changed within 60 days of receiving the frames.

This service is not currently available.