1. Your connection may have dropped during checkout
2. Your card may have been rejected depending on the reason of the payment method. Please check the contents below.
If you can't pay with a card
- Please check if there is a credit card limit and check the card balance.
- Please check whether the entered card number, CVC number, and expiration date have been entered correctly.
-Please check that the billing information is correct.
If you still can't pay even after checking the above information, please contact cs.us@gentlemonster.com.
We would like to inform you that the delay occurred due to a surge in order volume in the process of ordering and shipping the product. It is being shipped sequentially, and we will make sure that it is shipped as quickly and safely as possible.