Gentle Monster uses FedEx 2-day shipping. Shipping typically takes 1-4 days, but please note that there might be possible delays due to weather conditions. We recommend that you sign up for tracking updates/notifications on the FedEx website through the tracking link in your shipping notification email.

If your package was delivered, but you’re unable to locate it, please reach out to our Customer Service team as soon as possible. Our Customer Service team will open an investigation with FedEx regarding your package and provide further assistance. If your package was damaged or is missing items, please provide a clear description of the physical appearance of your package (photos are recommended) and notify our Customer Service team. Gentle Monster is not responsible for packages that are lost/stolen or misdelivered due to incorrect or incomplete shipping information. Please confirm all mailing information before placing your order.

Gentle Monster does not offer expedited shipping. All online orders are shipped with FedEx 2-day shipping service, and it cannot be upgraded.

Please notify our Customer Service team for further assistance.

Tracking information may not be immediately available on the FedEx website, so please allow up to 24 hours for the tracking to be available. After this period, if you’re still experiencing issues, please reach out to our Customer Service team.

Orders placed separately cannot be shipped together. You will receive separate tracking notifications once they have been shipped.