Orders can take seven to ten days to process and ship. If you have not received tracking information, it is likely that your order has not been shipped yet.

Once your order has been submitted, the information cannot be changed. You can request a cancellation (as long as the order has not been processed and shipped out) and then place a new order with the correct information. Cancellations can only be completed prior to our Fulfillment team shipping out the order.

All frames are sold as a whole unit and cannot be sold separately.

Please check your spam or junk folders. If you still have not located it, please email us at cs.us@gentlemonster.com.

Please reach out to customer service as soon as you have noticed the error. It may not be possible to change the address and you may be required to cancel your order.

All online orders include complimentary gift wrapping in Gentle Monster branded packaging.

Shopping carts are automatically stored for 30 days. If you are not logged in, your shopping cart will only be saved while your web browser is open.

There may be purchase restrictions depending on the number of collaboration products or inventory.

Shopping bags are not included when purchasing online.

Please reach out to Customer Service for confirmation of your address.

Gentle Monster USA does not currently offer any discount, store credit, or gift cards. However, we do offer promotional giveaways. Follow our social media accounts to stay informed.