Due to limited stock availability, the pick up in-store service may be restricted. Please call the offline store for more information.

Please contact the original offline store for any changes after receiving the offline store pickup.

Pick up in store service is a membership-only service and can be used after registering as a member.

Reservation information will be sent to your email. Otherwise, you can check the status of the reservation by logging in to your account- [Account > Pick up In store].

It is not possible to change the offline store of the pickup service that has already been received. Please cancel the reservation and re-apply to the offline store you want.

You cannot change the receiving store or change the delivery. Please cancel your reservation and re-apply to the offline store you want.

Exchange or return is not allowed at the online store. Please visit the store where you picked it up.

No, it is not possible to add prescription lens services to the store pick up orders.

Yes, you can apply when you pick it up at the store.

If you haven't received a reservation confirmation email, please contact Customer Service. You should receive an email notification to pick up within 3 hours of completing your reservation. If you haven't received this email, please call the offline store where you placed your reservation.

Pick-up is not available on weekends and holidays.

No, online gift wrapping service is not available at the store.

Yes, but it is possible to pick up after checking the customer's name and Ready For Pick-up email entered at the time of reservation.

Your reservation is valid until the pick up date you selected. Please note that the reservation will be cancelled after the store closes on the day you selected.

Payment method cannot be changed. Please cancel the reservation and re-accept it.

It may be canceled due to changes in real-time inventory quantity.

The service is available for both the Costa Mesa and Los Angeles store locations.

When a store is not available for pick up, this means that the stock is not available.

You can pick up your purchase after the store has confirmed the reservation and you have received an email [Ready for Pick Up].

You can cancel the reservation by contacting the store you reserved, or cancel the reservation at [My Account > Pick Up In-Store > View order details].

If it is not picked up by closing time, then your reservation will automatically be cancelled.

The 'Pay Online' option is available when booking a reservation for 'Pick up in store'. However, you can only pick up after receiving [Ready for Pick Up] email.