Prescription Order

Gentle Monster is unable to accept returns or exchanges for all prescription lenses and customized frames, with or without prescription services.

Select lens styles may take up to 12 business days, depending on the availability of lenses. Please note that cancellation is not possible when it is in the ‘Order Completed’ state.

Gentle Monster will offer a lens redo due to doctor’s prescription change within 60 days. It is the customer’s responsibility to see their doctor for a recheck
due to any issues with the prescription lenses.

All prescription lens orders will be shipped to the customer with Direct Signature required upon delivery. It is the customer’s responsibility to change
the delivery method if needed. Gentle Monster is not responsible for any lost packages from FedEx.
For the prescription orders, shipping is not available in Mexico and Canada.

Prescription lenses are made off-site at Gentle Monster’s optical lab. If you have any questions or concerns, please contact Customer Service
via email at cs.us@gentlemonster.com or phone at +1 213-935-8114.