Shipping

Gentle Monster offers complimentary shipping on all orders. Orders will take 7-10 days to process and ship. Our office operates Monday through Friday, with the exclusion of U.S. federal holidays. Orders placed on Saturday and Sunday will be processed the following Monday. Please double-check that your shipping information is correct as Gentle Monster is not able to change the city, state, or zip code, nor can it reroute packages once shipped.

Gentle Monster does not ship to P.O. Boxes, APO/FPO/DPO military address, or shipping forwarding locations.

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package while in transit. Please click here to check your order status.


LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address, but you have not received it, please contact us at cs.us@gentlemonster.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to FedEx to open an investigation regarding your package.

We will work closely with FedEx as they conduct their investigation, and we will resolve the problem accordingly once this investigation has been concluded.

Gentle Monster is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.