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Please be advised that changing your location while shopping will remove all contents from your Shopping Bag.

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FAQ

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Account

  • Do I need an account to place an order?

    No, you do not require an account and have the option to check out as a guest.

  • How can I verify the serial number for my frames?

    In order to verify your code, please log in to your account and select "Verify Serial Code". If you receive an error message more than three times, please reach out to Customer Service.

  • I'm having trouble logging in to my account, what can I do?

    If you are experiencing difficulty with logging in to your account, please first reset your password. If this does not resolve your problem, please reach out to Customer Service.

  • How do I delete my Gentle Monster account?

    Log in to your account and go to "Account Settings". Under the information tab there is an option labeled "Delete Account". All order history will be removed once the account has been deleted.

  • How do I modify my account information?

    You can modify your information under [Profile > Edit] except Date of Birth and Name. Please contact customer service to modify Date of Birth and Name.

  • I sent a message to Customer Service but have not received a response.

    Our office is open Monday through Friday from 9 am to 6 pm PST. Emails sent during the weekend will be replied to on the following business day (Monday). In addition, please make sure to check your spam/junk inbox folders for correspondence from cs.us@gentlemonster.com.

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