Lens Prescription Order Guide

Gentle Monster provides prescription order from the website. Select lens styles may take up to 12 business days, depending on the availability of lenses. Gentle Monster is unable to accept returns or exchanges for all prescription lenses and customized frames, with or without prescription services.

Gentle Monster will offer a lens redo due to doctor’s prescription change within 60 days. It is the customer’s responsibility to see their doctor for a recheck due to any issues with the prescription lenses. All prescription lens orders will be shipped to the customer with Direct Signature required upon delivery. It is the customer’s responsibility to change the delivery method if needed.

Gentle Monster is not responsible for any lost packages from FedEx.Prescription lenses are made off-site at Gentle Monster’s optical lab. If you have any questions or concerns, please contact Customer Service via email at cs.us@gentlemonster.com or phone at +1 213-935-8114