Contact Us

General Inquiry

If you have any questions or need further assistance, please contact us using any of the convenient methods below. Please refer to the Shipping, Returns & Exchanges, and Track your order categories for more details.
Online Customer Service Hours of Operation
Monday - Friday: 9:30am to 5:00pm (PST)

Phone

For product information and online purchases, please call us at +1-213-935-8114. Our customer advisors will be happy to assist you. If you wish to contact the offline store, please go to the “Stores” section ( Your call may be recorded for quality and monitoring purposes).

Email

Please click on “Email us” to send your inquiry to GENTLE MONSTER customer service. Send us your contact information and details, and we will contact you within 48 business hours.