No, an account is not needed to place an order. When you’re prompted to log in to the account during the order process, please select the option "Purchase in Progress".

To verify your code, please log in to your account and select “Verify Serial Code”.
- If you receive an error message saying, "Multiple Trial", this means that the serial code has been registered previously.
- If you receive an error message saying, "Verification failed", this means that the code was typed incorrectly.
- If you’ve received an error message more than 3 times, please reach out to our Customer Service team.

Please reset your password by selecting "Find My Password" located below the log in area. If this does not resolve your problem, please reach out to our Customer Service team.

Log in to your Gentle Monster account and go to "Account Settings". Under the Information tab, there is an option labeled "Delete Account". Please note that all order history will be removed once the account has been deleted.

You can make changes to your information under [Profile>Edit], which the exception of your birth date and name. Please contact our Customer Service team to change this information.

Our Customer Service team is available Monday to Friday, from 9AM to 6PM PST. Any emails received outside of our normal business hours will be addressed by the end of the following business day (typically, Monday). Additionally, please make sure to check your spam/junk folders for correspondence.