Your Gentle Monster order will be delivered by our logisctics partner, Ninjavan.

Delivery take 3- 5 working days via our courier service partner, NinjaVan.

If the order number is different, it will be delivered individually, so combined delivery is not possible.

Changes can only be made at the [Order Acceptance] and [Payment Completed] stages, and the address and member information cannot be changed from the next stage.

Please send a picture of the product you received and warranty along with your order number, name, and product name to cs.sg@gentlemonster.com and we will assist you with it.

Please send your order number, name, and photo of the damaged part to cs.sg@gentlemonster.com and we will assist you.

Gentle Monster uses Ninjavan for all orders made within Singapore.

■ Member
You can check the delivery status of your order at [Account > Order History].
You can check the delivery status of your order by clicking [Account > Order History].
When the order details is processing status, you can check the delivery progress by pressing the [Delivery Tracking] button or using the invoice number on the courier's website.

■ Non-member tracking
You can also check the order details of your order as a non-member on the website.
If you click the login button at the top of the homepage, you can check the 'non-member order inquiry' button at the bottom.
Please enter your email address and order number that you key in at the purchase, your tracking number will be retrieved.

To get better service, such as order tracking please join us as a member.