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Legal Notice

Privacy Policy

www.gentlemonster.com (the “Website”) is owned and operated by IICOMBINED Co., Ltd., a global corporation based out of Seoul, South Korea, and its subsidiary, IICOMBINED SINGAPORE PTE. LTD., with registered office at 2 Orchard Turn, #01-13 Ion Orchard Singapore 238801 and its registered number of 201716230M (Collectively the “Company”, “We”, “Our”, or “Us”).

This Privacy Policy (the "Policy") explains how the Company collects, stores , uses, discloses, or otherwise processes the personal information of its clients and prospects (the “User”, “you”, or “your”) while you visit or use the Website.

The Company takes its responsibilities as a controller of your personal information provided or collected on the Website under Singapore’s Personal Data Protection Act 2012 and any statutory amendments or re-enactments made of the Personal Data Protection Act 2012 from time to time (collectively the “PDPA”) seriously. The Company also recognizes the importance of your personal information and endeavor to protect your personal information through our compliance with the PDPA.

In case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of the Website or individual notice through sending mails, text messages, e-mails or other method.

Effective: September 7, 2022.

1. Information to be collected and method of collection

A. Personal information items to be collected

Personal information items to be collected by the Company are as follows:

  • Information provided by the Users
    The Company may collect the information directly provided by the Users.
    Title of service Items to be collected
    Membership Registration

    i) when you register in the Website directly
    [Required] Name, E-mail address, phone number, password, encoded identification information (CI)
    [Optional] gender, birth date, national information

    ii) when you register through Google or Facebook
    [Required] ID, Name, E-mail address, phone number, gender, birth date, CI
    [Optional] gender, birth date

    iii) when you are minor
    [Required] Information of legal representatives (name, birth date, CI of legal representatives)
    Provision of Services or Products [Required] Information of ordering and/or receiving person (name, e-mail address, phone number, address)
    Customer Services (inquiry, reservation, return and/or repair of the products) [Required] Name, E-mail address, details of the inquiry (purchase and payment records, repair records, reservation records)
    [Optional] Birth date, gender, national information, phone number, address, purchase location and date
    Payment [Required] Credit card details, bank account details, CI
    Refund [Required] Name, history for shipping and billing, bank account details
    Marketing and advertising [Optional] Name, E-mail address, phone number, birth date, cookies, IP address, CI
    Contents Image information taken and uploaded by the customer from participatory content
  • Information collected while the Users use services
    Besides of information directly provided by the Users, the Company may collect information in the course that the Users use the service provided by the Company.
    Lists Items to be collected
    Log information IP address, log data, use time, search word input by user, visited pages, internet protocol address, cookies, purchase and payment records, access suspension records
B. Method of collection

The Company collects the information of Users in a way of the followings:

  • webpage, written form, fax, telephone calling, e-mailing , WhatsApp, tools and cookies for collection of created information
  • provided by partner companies

2. Use of collected information

The Company uses the collected information of Users for the following purposes:

  • Member management and identification
  • To detect and deter unauthorized or fraudulent use of or abuse of the service
  • Performance of contract, service fee payment and service fee settlement regarding provision of services demanded by the users
  • To provide customer service and other services to you
  • Improvement of existing services and development of new services
  • Making notice of function of Company sites or applications or matters on policy change
  • To help you connect with other users you already know and, with your permission, allow other users to connect with you
  • To make statistics on member’s service usage, to provide services and place advertisements based on statistical characteristics
  • To provide information on promotional events as well as opportunity to participate
  • To comply with applicable laws or legal obligation (including any requests by government)
  • To use of information with prior consent of the users (for example, utilization of marketing advertisement)

The Company agrees that it will obtain a consent from the Users, if the Company desires to use the information other than those expressly stated in this Policy.

3. Disclosures of Collected Information

Except for the following cases, the Company will not disclose personal information with a third party:

  1. when the Company disclosing the information with its affiliates, partners and service providers
    • When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery, communication (sending messages, etc.) and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company
  2. when the Users consent to disclose in advance
    • when the User selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies
    • when the User selects to allow his or her personal information to be shared with the sites or platform of other companies such as social networking sites
    • other cases where the User gives prior consent for sharing his or her personal information
  3. when disclosure is required by the laws
    • if required to be disclosed by the laws and regulations
    • if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations

Entrust of Personal Information

Company Name Contact Info Items of Personal Information Country, Method Purpose/Entrusted work Retention and Use Period
IICOMBINED Co., Ltd. privacy@gentlemonster.com Operating system, Application Version Number (OS version), device model, member identifier (member serial number), UUID, UDID Country – Republic of Korea
Method – Transferred through the network when using the service		 Items created automatically and collected while using the game services 3 months from the date the game services end

4. User’s Rights

The Users or their legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of personal information by the Company:

  • The right to access to personal information
    • The Users or their legal representatives may access the information and check the records of the collection, use and sharing of the information under the applicable law.
  • The right to rectification
    • The Users or their legal representatives may request to correct inaccurate or incomplete information.
  • The right to erasure
    • The Users or their legal representatives may request the deletion of the information after the achievement of their purpose and the withdrawal of their consent.
  • The right to restriction of processing
    • The Users or their legal representatives may make temporary suspension of treatment of personal information in case of the disputes over the accuracy of information and the legality of information treatment, or if necessary to retain the information.
  • The right to dataportability
    • The Users or their legal representatives may request to provide or transfer the information.
  • The right to object
    • The Users or their legal representatives may suspend the treatment of personal information if the information is used for the purpose of direct marketing, reasonable interests, the exercise of official duties and authority, and research and statistics.
  • The right to automated individual decision-making, including profiling
    • The Users or their legal representatives may request to cease the automated treatment of personal information, including profiling, which has critical impact or cause legal effect on them.

If, in order to exercise the above rights, you, as an User, may use the menu of “my account” of Website (https://www.gentlemonster.com/sg/customer/index) or contact the Company by sending a document or e-mails, or using telephone to the Company with a required written form (see the details stated hereunder), the Company will take measures without delay and give an notice about the results of such measures to the User basically within ten (10) business days : Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.

5. Security

The Company regard the security of personal information of uses as very important. The company constructs the following security measures to protect the Users' personal information from any unauthorized access, release, use or modification

  • Encryption of personal information
    • Transmit Users' personal information by using encrypted communication zone
    • Store important information such as passwords after encrypting it
  • Counter measures against hacking
    • Install a system in the zone the external access to which is controlled so as to prevent leakage or damage of Users' personal information by hacking or computer virus
  • Establish and execute internal management plan
  • Install and operate access control system
  • Take measures to prevent forging or alteration of access record

6. Procedure and method for destroying personal information

In principle, as soon as the purpose for the collection of personal information has been achieved, the applicable information shall be destroyed without delay. The procedures, deadlines, and methods are specified in detail below.

  • Procedure for disposal
    • Information inputted is transferred to the separate database (separate documents for paper) once the purpose has been achieved. According to the protection of information pursuant to the Company’s internal policies and related laws (specially “Act on the Consumer Protection in Electronic Commerce” and “Protection of Communications Secrets Act” of the Republic of Korea), it shall be stored for a certain period or disposed without delay.
  • Deadline for disposal
    • Once the retention period of user’s personal information has been elapsed or if it is no longer in need due to achievement of goal, revocation of certain service, or business closure, etc. then it shall be disposed within 5 days from the last date of possession.
  • Method of disposal
    • The personal information in the form of electronic files shall be deleted in a way that it cannot technically be recovered. For those printed on paper shall either be grinded or incinerated.

7. Protection of personal information of children

In principle, the Company does not collect any information from the children under 16 or equivalent minimum age as prescribed in the laws in relevant jurisdiction. The website, products and services of the Company are the ones to be provided to ordinary people, in principle. The website or application of the Company has function to do age limit so that children cannot use it and the Company does not intentionally collect any personal information from children through that function.

However, if the Company collects any personal information from children under 16 or equivalent minimum age as prescribed in the laws in relevant jurisdiction for the services for unavoidable reason, the Company will go through the additional procedure of the followings for protecting that personal information of children:• verify, to the extent that efforts are reasonably made, whether they are children of the age at which consent from their guardian is required and the consenting person is an authorized one.

  • obtain consent from the parents or guardian of children to collect personal information of children or directly send the information of products and services of the Company
  • give the parents or guardian of children a notice of Company's policy of privacy protection for children including the items, purpose and sharing of personal information collected
  • grant to legal representatives of children a right to access to personal information of that children/correction or deletion of personal information/temporary suspension of treatment of personal information/ and request for withdrawal of their consent provided before
  • limit the amount of personal information exceeding those necessary for participation in online activities

8. Modification of Privacy Protection Policy

The Company has the right to amend or modify this Policy from time to time and, in such case, the Company will make a public notice of it through bulletin board of its website (or through individual notice such as written document, fax or e-mail) and obtain consent from the Users if required by relevant laws.

9. Others

A. Data Transfer to Other Countries

Considering it engages in global businesses, the Company may provide the Users' personal information to the companies located in other countries for the purpose as expressly stated in this Policy. For the places where the personal information is transmitted, retained, or processed, the Company takes reasonable measures for protecting the personal information.

  • Country: Republic of Korea
  • Company name: IICOMBINED Co., Ltd.
  • Address: 41, Eoulmadang-ro 5-gil, Mapo-gu, Seoul, Republic of Korea
B. Third Party's Sites and Services

The website, product or service of the Company may include the links to the ones of a third party and the privacy protection policy of the site of third party may be different. Thus, it is required for the Users to check additionally that policy of a third party site linked to the site of the Company.

C. Person in Charge of Protecting Personal Information

The Company designates the following CPO (Chief Privacy Officer) and DPO (Data Protection Officer) to protect personal information of Users and deal with complaints from Users.

Position Name Department Address Contact number Email address
CPO TAEHO JUNG IT Division 41, Eoulmadang-ro 5-gil, Mapo-gu, Seoul, Republic of Korea +82-02-6956-6090 privacy@gentlemonster.com
DPO JAEYOUNG LEE
Position CPO DPO
Name TAEHO JUNG JAEYOUNG LEE
Department IT Division
Address 41, Eoulmadang-ro 5-gil, Mapo-gu, Seoul, Republic of Korea
Email address +82-02-6956-6090
Email address privacy@gentlemonster.com
  1. Consignment of personal information processing in order to provide standard services to users, the company entrusts the following personal information processing-related tasks to an external professional company.
    Vendor name Information
    Ninja Van Group Delivery
  2. When concluding a consignment contract, the company specifies in the contract documents the responsibilities such as prohibition of personal information processing other than for the purpose of performing entrusted tasks, technical and administrative protection measures, restrictions on re-entrustment, management and supervision of the trustee, and compensation for damages, etc. manages and supervises whether the company handles personal information safely.
  3. If the contents of the consigned work or the consignee is changed, we will notify the user through this personal information processing policy without delay and proceed with the consent process.
  4. Guide for Users residing in California

    If the User resides in California, USA, certain rights may be given. The Company prepare preventive measures necessary for protecting personal information of members so that the Company can comply with online privacy protection laws of California.

    In case of leakage of personal information, User may request the Company to check the leakage. In addition, all Users in the Website, can modify their information at any time by using the menu for changing information by connecting their personal account.

    Moreover, the Company does not trace the visitors of the Website nor use any signals for 'tracing prevent'. The Company will not collect and provide any personal identification information through ad services without consent of Users.

  5. Guide for Users residing in Korea The Company guides several additional matters to be disclosed as required by “Act on Promotion of Information and Communications Network Utilization and Information Protection” and “Personal Information Protection Act” of the Republic of Korea.
    You can see the details here: View Privacy Policy (Korean)