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Customer Service

Returns

Return

Gentle Monster products purchased online can be returned within 7 days upon receiving the product. In order to enjoy free returns, you must return the product to us via our courier or choose to drop it off at our ION Orchard Flagship Store.

Returning a purchase

1. Contact us at cs.sg@gentlemonster.com with your order number as the subject title. Request a return label and schedule a collection time for your item. Your label will be sent to you by email.
2. Items returned must be in their unused original condition with invoice, authenticity certificate card, barcode booklet, all packaging with protective materials intact. Optical frames cannot be returned after they have been fitted with prescription or replacement lenses.
3. Print the pre-paid shipping label received by email, and stick it on your parcel.
4. Hand the parcel over to the courier.
5. A final inspection will be done to ensure all items are in its original condition before processing your returns.
Your refund will be credited to your original form of payment within 14 days.
We only accept purchases made in and through the Singapore site. For returns and assistance on orders from outside of the Singapore, please contact:


International orders Please contact
cs.sg@gentlemonster.com