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SERVICES

ONLINE PRODUCT SERVICE

Our online Product Service team offers repair services no matter where you are located. You’ll receive your product back repaired and ready to wear.

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  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.
  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.

IN-STORE SERVICE

Our global offline store offer adjustment or component replacement service (such as nosepad, screw, etc) for the utmost experience with our Gentle Monster products.
For services that cannot be conducted in-store, we assist with the process of repair submission to the Product Service Team.

Find a Store Near You

Please get in touch with any questions or comments and we'll be happy to help.

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