Order Tracking

To check the status of your order, please visit [ACCOUNT], sign in to your account and click [ORDERS] tab. Incompleted payments will automatically be canceled after three days.

Shipping Status

Once you complete making a payment, waybill number will be informed by email within 24 hours based on business days, then you may begin tracking the day after.
Due to a high volume, delivery times are running longer than usual. We're working hard to deliver your order as soon as possible.

Shipping Fee

Gentle Monster offers complimentary shipping & returns services

Shipping Period

Orders will take 3-5 working days to process and ship.
The orders are shipped through DHL and visit your account or check shipping confirmation
email to track your order.

*Shipping duration may vary depending on circumstances of carrier and public holidays.

Shipping Address Amendments

• Change shipping address is unavailable once your order is received. Please cancel your order first and place a new order.
• Cancellations may only be requested at the status before “Ready to delivery” and requests may be made at the [My page > Order details > Order cancel]
• Please be mindful that cancellation is not possible once the shipping process has begun. From the stage of ‘Ready to Delivery’, order should be processed by return process after product receiving.