Order Tracking

To check the status of your order, please visit [ACCOUNT], sign in to your account and click [ORDERS] tab. Incompleted payments will automatically be canceled after three days.

Shipping Status

Once you complete making a payment, waybill number will be informed by email within 24 hours based on business days, then you may begin tracking the day after.
Due to a high volume, delivery times are running longer than usual. We're working hard to deliver your order as soon as possible.

Shipping Country And Duration

GENTLE MONSTER provides worldwide shipping.
Shipping to Asia: 1~3 business days
Shipping to Oceania : 2~4 business days
Shipping to Europe : 3~5 business days
Shipping to North America : 5~7 business days

* The shipping duration may vary depending on circumstances of carrier and public holidays.

Shipping Fee

Free express shipping with a minimum purchase of $190 and above.
$30 shipping fee for orders under $190.

Import Duty And Tax

Delivery duties are included in the item price when shipping to Canada, France, Germany, Italy, Japan, Taiwan, Thailand, United Arab Emirates, United Kingdom.

All import duties are included in your order – the price you see is the price you pay.

*For all other countries, we ship based on terms of DAP(Delivered At Place). In which case, customers will be responsible for any duties imposed by local customs.

Please be aware that if you refuse to pay the imposed taxes, we reserve the right to charge any additional costs incurred by GENTLEMONSTER.COM back to you. ( Total of USD 30 will be deducted from the original payment amount for return shipping fee. )

Shipping Address Amendments

If you would like to amend your shipping address, please contact us immediately.
We may not amend once the product has already been hand over to courier.
email ( or phone (+82 1600-2126).