GENTLE MONSTER is categorized as a fashion eyewear brand, and we do not provide prescription services. We appreciate your understanding.

You can only use one credit/debit card per order.

A full list of accepted payment methods is listed in the checkout page.

Payment Methods: Credit/Debit card, *Klarna, *Afterpay, Apple pay, Google pay
(*Buy Now Pay Later services are now available)

1. Your connection may have dropped during checkout
2. Your card may have been rejected depending on the reason of the payment method. Please check the contents below.

If you are unable to pay with a card
- Please check if there is a credit card limit and check the card balance.
- Please check whether the entered card number, CVC number, and expiration date have been entered correctly.
-Please check that the billing information is correct.

If you are still unable to pay even after checking the above information, please contact cs.au@gentlemonster.com.