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Account

  • Do I need an account to place an order?

    No, an account is not needed to place an order. When you’re prompted to log in to the account during the order process, please select the option "Checkout as Guest".

  • How can I verify the serial number for my frames?

    To verify your code, please log in to your account and select “Verify Serial Code”.
    - If you receive an error message saying, "Multiple Trial", this means that the serial code has been registered previously.
    - If you receive an error message saying, "Verification failed", this means that the code was typed incorrectly.
    - If you’ve received an error message more than 3 times, please reach out to our Customer Service team.

  • I'm having trouble logging into my Gentle Monster account, what can I do?

    Please reset your password by selecting "Find My Password" located below the log in area. If this does not resolve your problem, please reach out to our Customer Service team.

  • How do I delete my Gentle Monster account?

    Log in to your Gentle Monster account and go to "Account Settings". Under the Information tab, there is an option labeled "Delete Account". Please note that all order history will be removed once the account has been deleted.

  • How do I modify my account information?

    You can make changes to your information under [Profile>Edit], which the exception of your birth date and name. Please contact our Customer Service team to change this information.

  • I sent a message to Customer Service but have not received a response.

    Our Customer Service team is available Monday to Friday, from 9:30AM to 5PM Sydney time. Any emails received outside of our normal business hours will be addressed by the end of the following business day (typically, Monday). Additionally, please make sure to check your spam/junk folders for correspondence.

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All rights reserved. IICOMBINED Co., Ltd.

We would like to inform you that the delay occurred due to a surge in order volume in the process of ordering and shipping the product. It is being shipped sequentially, and we will make sure that it is shipped as quickly and safely as possible.