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FAQ

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Product

  • I lost the case for my frames. Can I request a new one?

    The case is a component of the product and is not sold separately or given additionally.

  • The frame I want says "out of stock". How can I be notified when this becomes available?

    If you would like to sign up for restock notifications, please log in to your Gentle Monster account or create one. Then you’ll go to the page of the frames you’re interested in and select "Out of Stock- Notify Me".

  • The frame I want says ‘Sold Out’. Does this mean it will be re-stocked?

    Products listed as ‘Sold Out’ will not be re-stocked and are no longer in production.

  • I received a defective or damaged product. What do I do?

    We ask that you take photos of the product and send these to our Customer Service team along with the photos.

  • How do I check the size of the product?

    Sizes and measurements can be found in the size guide located under "Product Details" on the product page.

  • I logged in after receiving the restock notification, but it says it's out of stock.

    The product was restocked. However, it is available on a first come-first serve basis and may have sold out due to being released in limited quantities.

  • How can I check if a product is in stock at one of your stores?

    The store inventory can vary depending on the location and we recommend that you contact them directly.
    Gentle Monster David Jones Sydney: +61 493 840 458
    Gentle Monster Sydney International Airport: +61 2 9667 9012

  • What are the sun protection ranges?

    All Gentle Monster products utilize lenses with 99.9% UV protection functionality.

  • Are they polarized?

    Gentle Monster, as a fashion eyewear brand, does not recommend the use of special functional features such as polarized lenses.

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All rights reserved. IICOMBINED Co., Ltd.

We would like to inform you that the delay occurred due to a surge in order volume in the process of ordering and shipping the product. It is being shipped sequentially, and we will make sure that it is shipped as quickly and safely as possible.