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GENTLE MONSTER

Product Services

Product Services

When your product is damaged or broken, try our repair service. We'll perform a thorough diagnosis based on the type of problem and repair it with genuine parts. We'll make suggestions to help you resolve any issues quickly.

How It Works

Step 1.

Submit Your Request

Request the repair or care service you need online. Once your request is complete, you can choose between visiting a store or using our pickup service.Please safely package the product itself only.

Step 2.

Inspection & Service Consultation

Once your product arrives, our Product Service team inspects it with care.We confirm the service required and let you know.

Step 3.

Payment & Service

Please review the service details and estimated turnaround.Repairs are processed in the order they are received and may take up to 3 weeks depending on the scope and method of repair (excluding shipping time).

Step 4.

Service Completion & Delivery

Once the service is complete, we carefully package your product and send it back to you.If there are any repair fees, the repair will be carried out after payment is confirmed. If you have any questions, please contact cs.us@gentlemonster.com or +1 213-726-0056.
Feel free to contact us

If you have any further questions or need any other assistance, please contact us via email or by phone.You may also visit our Repair Service FAQs for service details.

Email us

Send us your contact information and details, and we will contact you within 48 business hours.

Call us

Call our service team at +1 (213) 726-0056
Monday to Friday, 9:30 am - 5:00 pm (PT)

Calls may be recorded for quality assurance.