PRODUCT SERVICE CENTER



Repair Service Information

Please read over the information below to ensure quality service.

Service Information 토글

To better service our customers and to minimize waiting times, we are offering the option to schedule appointments online.

  • Please carefully read through below terms and limitations before scheduling an appointment.
  • <Service>
  • -Gentle Monster’s repair part retention period is based on a 24-month period from the date of original purchase. In the case a repair is necessary after passing the retention period, limitations may apply.
  • -For authentication purposes, please bring your Authenticity Certificate Card specific to the product in need of repair.
  • -All product service appointments will last approximately 30 minutes.
  • <Appointments>
  • -Please arrive 5 minutes before your appointed time to facilitate the services.
  • -Arriving after your appointed time may result in a rescheduled appointment time.
  • -During the appointed time, you will be able to have 1 product serviced.

*For 2 or more products, please contact us prior to making an appointment.

Service Details 토글

A. Repair Service


  • Products with minor blemishes due to accidental damages or daily use can be adjusted to fit you comfortably.

B. Replacement Service


  • Products with severe damages and distortions will be replaced.
  • -Major Parts (with a fee): Front / Temple(s) / Soltex / Metal / Lens
  • -Minor Parts (free-of-charge): Logos / Decorative accents / Nose pads / Screws / Temple tips
  • * Services may be limited for discontinued models and are subject to spare part availability.

C. Restoration Service

  • Acetate products with scratches and dents can be polished and restored back to its original condition.
  • * Services may be limited depending on the condition of the product.

D. Cleaning Service

  • Deep clean your product to remove built-up debris in our professional ultrasonic cleaner.

For further assistance, please contact us at:

psoffline@gentlemonster.com

Product Service Appointment

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