Our ultimate objective is to ensure that our customers have a remarkable shopping experience with us at Gentle Monster!
In the case that you are not completely satisfied with your purchase online,
you have 7 days from the date of delivery to ship the new and unused product back to us with our free return label.
To receive a return label:
1. Email firstname.lastname@example.org
with your order number as the subject title.
2. Tell us your name and the product name(s) and reason for your return in the email.
We will respond to your request during normal business hours. After your return request has been approved you will receive a label to the provided email address.
How to package your product:
1. Pack the product, invoice, Authenticity Certificate Card, and all packaging with protective materials intact
2. Use the provided label and drop off at your most convenient FedEx location
We will send you an email confirmation once we receive and process your return. Please allow up to 10 days for the funds to show up on your bank statement.
for any further questions or if you need any further assistance.
We can only accept purchases made in and through the US site. For returns and assistance on orders from outside of the USA, please contact: