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Our ultimate objective is to ensure that our customers have a remarkable shopping experience with us at Gentle Monster. In the case that you are not completely satisfied with your purchase online, you have 7 days from the date of delivery to ship the new and unused product back to us with our free return label.*
To receive a return label:
1. Email firstname.lastname@example.org with your order number as the subject title.
2. Tell us your name, the product name(s), and reason for your return in the email.
We will respond to your request during normal business hours. After your return request has been approved, you will receive a label to the provided email address.
How to package your product:
1. Pack the product, invoice, Authenticity Certificate Card, barcode booklet, RMA form, and all packaging with protective materials intact.
2. Use the provided label** and drop off at your most convenient FedEx location. You can also drop off the pre-labeled package at select local Walgreens, Dollar General, Walmart, and other select grocery stores. To find out which stores near you accept FedEx packages, please click here.
Please allow up to 5-7 business days to process the refund and for the funds to show up on your bank statement.
*Only orders within the contiguous U.S. are eligible for a free return shipping label. (excludes AK and HI) **If you don’t have access to a printer you can print and return your package at the following locations: FedEx Office, FedEx Office at Walmart, and Walgreens.
We can only accept purchases made in and through the US and CA site. For returns and assistance on orders from outside of the United States and Canada, please contact: