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To better serve our customers through this difficult time, we are extending our free return policy from 7 days of the delivery date to 30 days of your purchase date for all official online store purchases during the month of March.
Our ultimate objective is to ensure that our customers have a remarkable shopping experience with us at Gentle Monster! In the case that you are not completely satisfied with your purchase online, you have 30 days from the date of purchase to ship the new and unused product back to us with our free return label.
To receive a return label:
1. Email firstname.lastname@example.org. with your order number as the subject title.
2. Tell us your name and the product name(s) and reason for your return in the email.We will respond to your request during normal business hours. After your return request has been approved you will receive a label to the provided email address.
How to package your product:
1. Pack the product, invoice, Authenticity Certificate Card, and all packaging with protective materials intact
2. Use the provided label and drop off at your most convenient FedEx location
We will send you an email confirmation once we receive and process your return within 2-4 business days. Please allow up to 5-7 business days for the funds to show up on your bank statement.
*NOTICE*We can only accept purchases made in and through the US and CA site. For returns and assistance on orders from outside of the United States and Canada, please contact: