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CODE PINK

CODE PINK is Gentle Monster’s global anti-counterfeit campaign. This policy aims to prevent the distribution of counterfeit products. By employing the Authenticity Certificate Card system, we want to provide a fast and easy way to identify genuine Gentle Monster products from counterfeit products.

Gentle Monster rigorously monitors all retail channels for fraudulent products and false advertising. All detected offenders will be prosecuted.

*GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY. WE DO NOT OFFER ANY PRODUCT DISCOUNTS.*

*GENTLE MONSTER ONLY OFFERS GENUINE PRODUCTS TO A SELECT LIST OF ONLINE AND OFFLINE RETAILERS.*

To ensure the authenticity of your product, please register your Authenticity Certificate Card at:

code.gentlemonster.com.

Change your Shipping country or area

Shipping to

Important notice

If you change your Language, any items currently in your shopping cart will be lost.

RETURN AND EXCHANGE

At Gentle Monster, we pride ourselves on the quality of our merchandise and our customer service. Our online and retail stores handle returns on a case-by-case basis with the ultimate objective of ensuring that our customers are satisfied with their experience. In the case that you are not completely satisfied with your purchase on gentlemonster.com or at our retail stores, please proceed with the according steps below.



Online Returns:

You have 7 days from the delivery date recorded by FedEx to return your purchase. Please include your invoice, RMA Form, Authenticity Certificate Card, and all packaging materials with the frames. Merchandise must be returned new and unused. This includes any stickers placed on the temples. Please ship your return to:

GENTLE MONSTER LA
Attn: Returns Department 
818 S. Broadway, # Mezzanine
Los Angeles, CA 90014


*IMPORTANT NOTICE*
Due to our policy, only online purchases made in the United States will be accepted. For online purchases made outside of Gentle Monster USA, please send returns to:

Online Department
399-1 Seogyo-dong,
Mapo-gu, Seoul 04047,
South Korea
+82 1600-2126


Gentle Monster does not provide Pre-Paid Shipping Labels for returning packages. All return costs will be the responsibility of the customer.  

Once your product arrives at Gentle Monster, we will begin processing your refund. Please allow 3-5 business days for our department to process your refund. 

If the product is sent after 7 days of the original delivery date or if the product arrives in damaged/used condition, we will not be able to provide a refund and the product will be sent back to the customer’s original shipping address. 

If you've lost your RMA Form, please download a one here.

NOTE: Gentle Monster does not currently offer exchanges for online purchases. Please follow our Online Return Procedure to receive a refund. You can then place a new order for your desired product.


In-Store Returns and Exchanges:

Purchases made at any of our US Flagship Stores will be allotted 14 days for a return or exchange. Your receipt, Authenticity Certificate Card, and all packaging materials must be returned with your frames. This includes any stickers placed on the temples.

International and online purchases cannot be processed for a return or exchange at our offline stores.





FAQ FOR RETURNS AND EXCHANGES: 

What can I do if my package arrives damaged or is lost in transit?

If your package arrives damaged or is lost in transit, please contact us at supportUS@gentlemonster.comwith your Order # and Tracking #. Use the Subject heading, "Lost Package," so that we can better assist you.

Our Support Team will guide you through the FedEx Lost Package Claim process so that we can move forward with the appropriate next steps.


What can I do if I lost my prepaid label or Return Form?

If you lost your Return Merchandise Authorization Form (RMA Form), please download one here:
Return Merchandise Authorization Form (RMA Form)


Does Gentle Monster offer free returns?

Gentle Monster does not provide a Prepaid Shipping Label for returns. All return costs will be the responsibility of the customer.   


How long does it take to process my refund?

After we receive your package, it takes 3-5 business days to process your refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.


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