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RETURN AND EXCHANGE
At Gentle Monster, we pride ourselves on the quality of our merchandise and our customer service. Our online and retail stores handle returns on a case-by-case basis with the ultimate objective of ensuring that our customers are satisfied with their experience. In the case that you are not completely satisfied with your purchase on gentlemonster.com or at our retail stores, please proceed with the according steps below.
Online Returns:You have 7 days from the delivery date recorded by FedEx to return your purchase. Please include your invoice, RMA Form, Authenticity Certificate Card, and all packaging materials with the frames. Merchandise must be returned new and unused. This includes any stickers placed on the temples. Please ship your return to:
In-Store Returns and Exchanges:Purchases made at any of our US Flagship Stores will be allotted 14 days for a return or exchange. Your receipt, Authenticity Certificate Card, and all packaging materials must be returned with your frames. This includes any stickers placed on the temples.
FAQ FOR RETURNS AND EXCHANGES:
What can I do if my package arrives damaged or is lost in transit?If your package arrives damaged or is lost in transit, please contact us at supportUS@gentlemonster.comwith your Order # and Tracking #. Use the Subject heading, "Lost Package," so that we can better assist you.
What can I do if I lost my prepaid label or Return Form?If you lost your Return Merchandise Authorization Form (RMA Form), please download one here:
Does Gentle Monster offer free returns?Gentle Monster does not provide a Prepaid Shipping Label for returns. All return costs will be the responsibility of the customer.
How long does it take to process my refund?After we receive your package, it takes 3-5 business days to process your refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.