RETURNS

Online Returns

Online Returns
At Gentle Monster, we pride ourselves on the quality of our merchandise and customer service. Our online and retail stores handle returns on a case-by-case basis with the ultimate objective of ensuring that our customers are satisfied with their experience. In the case that you are not completely satisfied with your purchase online or in-stores, please proceed with the steps below:

You have 7 days from the delivery date recorded to return your purchase. Please include your invoice, RMA Form, Authenticity Certificate Card, and all packaging materials with the frames. Merchandise must be returned new and unused – this includes any stickers placed on the temples. Please ship your return to:

Gentle Monster
Attn: Returns Department
818 S. Broadway, #M01
Los Angeles, CA. 90014

+1 213 935 8114

Please note that Gentle Monster does not provide Prepaid Return Labels.

*IMPORTANT NOTICE*
Only online purchases made through the U.S. site will be accepted at this address. For online purchases made outside of Gentle Monster USA, please send returns to:

Online Department
399-1 Seogyo-dong,
Mapo-gu, Seoul 04047,
South Korea
+82 1600-2126





Frequently Asked Questions

When will (STYLE) be back in stock?

Our stock levels can vary based on seasonality and demand. Unfortunately, we are not always able to predict which styles will sell out. To be updated as soon as we restock, we recommend customers to sign up for a back-in-stock e-mail.


Can I return or exchange my online order to a Flagship Store?

Unfortunately, at this time, we cannot process the return of online orders at our Flagship Stores. However, return packages may be dropped off to the Los Angeles store at 816 S. Broadway and will be processed by our Return Department in 3-5 business days, subject to the aforementioned return policy.


Does Gentle Monster offer exchanges?

We do not currently offer exchanges on products purchased through our official online store in the United States. If you wish to purchase a different product, please follow the return procedure for your initial order and simply place a new order for your desired pair.


What can I do if my package arrives damaged or is lost in transit?

If your package arrives damaged or gets lost in transit, please contact us at cs.us@gentlemonster.com with your order number. Our Customer Service support team will guide you through the lost package claim procedure, so we can move forward with the appropriate next steps.


How long does it take to process my refund?

After your return package arrives to our facilities, it takes 3-5 business days to process your refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.