Gentle Monster offers complimentary shipping on all orders. Orders generally take 1-2 days to process and another 2-4 days to ship.
Our office operates Monday through Friday, with the exclusion of U.S. federal holidays. Please note that orders placed on Saturday and Sunday will be processed the following Monday.
Gentle Monster does not ship to P.O. Boxes, APO/FPO/DPO military address.
Once your order has been shipped, you will receive a confirmation e-mail with tracking information so you can monitor your package in transit. To track an order on www.gentlemonster.com
, please sign in and visit the “Order Tracking” page.
Learn about returns
Lost or Stolen Packages
If a package is recorded as delivered to your address, but you have not received it, please contact us at firstname.lastname@example.org
. within 2 weeks of placing your order. Once you’ve reported your package as lost, our Support Team will reach out to FedEx to open an investigation for your package.
We work closely with FedEx as they undergo their investigations and resolve accordingly once the investigations have been finalized.
Gentle Monster is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.