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Privacy Policy

www.gentlemonster.com (the “Website”) is owned and operated by IICOMBINED Co., Ltd., a global corporation based in Seoul, Republic of Korea. (Collectively the “Company”, “we”, “our”, or “us”).

This Privacy Policy (the "Policy") explains how the Company collects, stores, uses, discloses, or otherwise processes personal information of its customers, visitors, prospects and other users (“user(s)”, “you”, or “your”) while you visit or use the Website. This Policy also applies to other services, including stores, that display or link to these terms.

Effective: August 5, 2022.

1. Information Collection

A. Information Collected

“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of that natural person

Personal information to be collected by us are as follows:

  • Information Provided by You
    We may collect the following information directly provided by you.
    Types of Service Categories of Information to be Collected
    Membership Registration

    i) When you register in the Website directly
    [Required] Name, E-mail address, phone number, password, encoded identification information (CI)
    [Optional] gender, birth date, national information

    ii) When you register through Google or Facebook
    [Required] ID, Name, E-mail address, phone number, gender, birth date, CI
    [Optional] gender, birth date

    iii) If you are minor
    [Required] Information of legal representatives (name, birth date, CI of legal representatives)
    Provision of Services or Products [Required] Information of ordering and/or receiving person (name, e-mail address, phone number, address)
    Customer Services (inquiry, reservation, return and/or repair of the products) [Required] Name, E-mail address, details of the inquiry (purchase and payment records, repair records, reservation records)
    [Optional] Birth date, gender, national information, phone number, address, purchase location and date
    Payment [Required] Credit card details, bank account details, CI
    Refund [Required] Name, history for shipping and billing, bank account details
    Marketing and Advertising (including events, contest or sweepstakes) [Optional] Name, E-mail address, phone number, birth date, cookies, IP address, CI
    Contents Image captured through your camera
  • Information Collected When You Use Our Website
    Besides of information directly provided by you, we may collect information in the course when you use the service provided by us.
    Lists Items to be collected
    Log information IP address, log data, use time, search word input by user, visited pages, internet protocol address, cookies, purchase and payment records, access suspension records
B. Method of Collection

We may collect your information by the following ways:

  • webpage, written form, fax, telephone calling, e-mail, tools and cookies for collection of created information

2. Use of collected information

We use the information collected by you for the following purposes:

  • Member management and identification
  • To detect and deter unauthorized or fraudulent use of or abuse of the service
  • Performance of contract, service fee payment and service fee settlement regarding provision of services demanded by the users
  • To provide customer service and other services to you
  • Improvement of existing services and development of new services
  • Making notice of the functions of the Website or applications, or matters on policy change
  • To help you connect with other users you already know and, with your permission, allow other users to connect with you
  • To create statistics on member’s service usage, to provide services and place advertisements based on the statistical characteristics
  • To provide information on promotional events, as well as opportunities to participate
  • To comply with applicable laws or legal obligations (including any requests by the UAE government)
  • To use information with prior consent of the users (for example, utilization of marketing advertisement)

We will obtain consent from you if we need to use Personal Information other than those expressly stated in this Policy.

3. Disclosures of Collected Information

A. Share of Personal Information

Except for the following cases, we will not disclose Personal Information to a third party:

  • Disclosure with affiliates, partners and service providers

    • When our affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery, communication (live chat, sending messages, etc.), marketing and dispute resolution (including disputes on payment and delivery) for and on behalf of us

  • When you provide consent

    • when you select to receive the information of products and services of certain companies by sharing your Personal Information with those companies
    • when you select to allow your Personal Information to be shared with the sites or platforms of other companies such as social networking sites
    • other cases where you give prior consent for sharing your Personal Information

  • Required by law

    • if we are required to disclose by laws, regulations, etc.
B. Sale of Personal Information

We do not sell or rent any of your Personal Information.

4. Your Rights

You or your legal representatives, as main agents of the information, may exercise the following rights regarding the collection, use and sharing of Personal Information by us:

  • Right to Information

    • You or your legal representatives may obtain the types of personal data processed, processing purposes, and, request information related to the use and sharing of the information under the applicable law.

  • Right to rectification

    • You or your legal representatives may request to correct inaccurate or incomplete information.

  • Right to erasure

    • Your or your legal representatives may request the deletion of your information, however you are not entitled to request erasure if the request conflicts with applicable laws and regulations to which we are subject.

  • Right to restrict processing

    • You or your legal representatives have the right to restrict and stop processing in case of disputes over the accuracy of information,

  • Right to data portability

    • You or your legal representatives may request to provide or transfer the information.

  • Right to object

    • Your or your legal representatives may object to the processing of your Personal Information and stop the processing if the information is used for the purpose of direct marketing and for the purpose of conducting research and statistical surveys.

  • Right to automated processing, including profiling

    • You or your legal representatives may request to cease the automated treatment of personal information, including profiling, that critically impacts you or causes you legal consequences .

You also have the right to lodge a complaint with the relevant supervisory authority in the country in which you reside.

5. How to Exercise Your Rights

In order to exercise the above rights, please go to “My Account” on our website and find the 'amendment’ tab, where you may request to exercise any of the above rights. You may also send us an e-mail with certain required written form (see the details stated hereunder). We will take measures without delay and give notice about the results of such measures to you.

We may reject the request only if the applicable law allows us to do so.
In order to fulfill your request, we will need to verify your identity.

Please note that we cannot fulfill your request if we cannot verify your identity.

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A. What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
    Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
B. What kind of information do we collect by using cookies?

When you visit our website, we may automatically collect the following types of information from you: Your automatic login information when you become a member and the cart ID when placing the order as a guest. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

C. How do you block cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

7. Security

We regard the security of your Personal Information very important. We construct the following security measures to protect your Personal Information from any unauthorized access, release, use or modification

  • Encryption of Personal Information

    • Transmit users' Personal Information by using encrypted communication zone
    • Store important information such as passwords after encrypting it

  • Counter measures against hacking

    • Install a system in the zone where the external access is controlled, in order to prevent leakage or damage of users' Personal Information by hacking or computer viruses

  • Establish and execute an internal management plan

  • Install and operate access control systems

  • Take measures to prevent forging or alteration of access records

8. Procedure and Method of Destroying Personal Information

In principle, as soon as the purpose for the collection of Personal Information has been achieved, the applicable information shall be destroyed without delay. The procedures, deadlines, and methods are specified in detail below.

  • Procedure for disposal

    • Information inputted is transferred to a separate database (separate documents for paper) once the purpose has been achieved. According to the protection of information pursuant to the Company’s internal policies and related laws, it shall be stored for a certain period or disposed without delay.

  • Deadline for disposal

    • Once the retention period of user’s Personal Information has been elapsed or if it is no longer in need due to achievement of goal, revocation of certain service, or business closure, etc. then it shall be disposed within 5 days from the last date of possession.

  • Method of disposal

    • Personal Information in the form of electronic files shall be deleted in a way that it cannot technically be recovered. For those printed on paper, the paper will either be shredded or incinerated.

9. Protection of Personal Information of Children

We do not collect any information from children under the age as prescribed in the laws of applicable jurisdiction. Our website and application has an age limit function so that children cannot use it and we do not intentionally collect any Personal Information from children through that function. If we obtain knowledge that we have collected any Personal Information from children under the age as prescribed in the laws of applicable jurisdiction, we will delete that information from existing files.

However, if we collect any Personal Information from children under the age as prescribed in the laws of applicable jurisdiction for the services for an unavoidable reason, we will go through the additional procedures for protecting the Personal Information of children:verify, to the extent that efforts are reasonably made, whether they are children of the age at which consent from their guardian is required and the consenting person is an authorized one.

  • obtain consent from the parents or legal guardian of the child to collect Personal Information or directly send the information of products and services of the Company
  • give the parents or legal guardian of the childr a notice of the Company's policy of privacy protection for children including the items, purpose and sharing of Personal Information collected
  • grant the parents of legal guardian of the childr a right to access the Personal Information of that child, request the correction or deletion of personal information, and request for withdrawal of their consent provided before
  • limit the amount of personal information exceeding those necessary for participation in online activities

10. Modification of Privacy Protection Policy

We have the right to amend or modify this Policy from time to time and, in such case, we will make a public notice of it through bulletin board of its website or through individual notice such as written document, fax or e-mail.

11. Others

A. Data Transfer to Other Countries

Our business is engaged globally, thus, we may provide your Personal Information to the companies located in other countries for the purpose as expressly stated in this Policy. For the places where the Personal Information is transmitted, retained, or processed, we take reasonable measures protecting Personal Information.

B. Third Party's Sites and Services

The website, product or service of the Company may include links to those of a third party and the privacy protection policy of the site of a third party may be different. Thus, it is required for users to check such third party’s policy linked to the site of the Company.

C. Person in Charge of Protecting Personal Information

The Company designates the following CPO (Chief Privacy Officer) and DPO (Data Protection Officer) to protect Personal Information of users and deal with complaints from users.

Position Name Department Address Contact number Email address
CPO TAEHO JUNG IT Division 41, Eoulmadang-ro 5-gil, Mapo-gu, Seoul, Republic of Korea +82-02-6956-6090 privacy@gentlemonster.com
DPO JAEYOUNG LEE
Position CPO DPO
Name TAEHO JUNG JAEYOUNG LEE
Department IT Division
Address 41, Eoulmadang-ro 5-gil, Mapo-gu, Seoul, Republic of Korea
Email address +82-02-6956-6090
Email address privacy@gentlemonster.com