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Please be advised that changing your location while shopping will remove all contents from your Shopping Bag.
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Our Repair Department offers repair services no matter where you are located. You’ll receive your product back repaired and ready to wear.
Our global flagship stores offer complimentary adjustments for the utmost experience with our Gentle Monster products for your convivence. In the case that in-store adjustments are not available, we will take in your product and ship it back to you.
A product Service Center for customers has been established in Sinsa Flagship Store, Seoul, Korea. You can not only receive the product diagnosis and care service all at once on the day you visit, but also get suggestions for product care methods suitable for your lifestyle. All the services are provided through one-to-one consultation with a product expert. If you wish a quick process without waiting time, the online reservation is recommended.
Products with minor blemishes due to accidental damages or daily use can be adjusted to fit you comfortably.
Products with severe damages and distortions will be replaced.
Acetate products with scratches and dents can be polished and restored back to its original condition.
Deep clean your product to thoroughly clean built-up debris from daily use.
Sinsa Flagship Store
B1, 533-6, Sinsa-dong, Gangnam-gu, Seoul, South Korea
Store Hours
Monday – Sunday. 12:00pm - 9:00pm
Phone
+82-070-5147-1747
Please get in touch with any questions or comments
and we'll be happy to help.