Gentle Monster service at your finger tips, no matter where you are.

SERVICES

ONLINE PRODUCT SERVICE

Our online Product Service team offers repair services no matter where you are located. You’ll receive your product back repaired and ready to wear.

Request Repair
다음
  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.
  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.

IN-STORE PRODUCT SERVICE

Our global flagship stores offer complimentary adjustments for the utmost experience with our Gentle Monster products for your convivence. In the case that in-store adjustments are not available, we will take in your product and ship it back to you.

Select a location and find the nearest Gentle Monster stores.

Select a City
SOUTH KOREA
  • SEOUL
  • GYEONGGI
  • DAEGU
  • DAEJEON
  • BUSAN
CHINA
  • XIAN
  • BEIJING
  • SHANGHAI
  • GUANGZHOU
  • CHENGDU
SINGAPORE
  • SINGAPORE
HONG KONG
  • HONG KONG
TAIWAN
  • TAIPEI
UNITED STATES
  • LOS ANGELES
  • NEW YORK
UNITED
KINGDOM
  • LONDON
UNITED ARAB
EMIRATES
  • DUBAI

PERSONAL PRODUCT SERVICE CENTER

Gentle Monster Sinsa Flagship offers a personal 1:1 product service and consultation experience, where a dedicated service expert will guide you through our service plans to find the perfect solution based on your lifestyle. Appointments can be made online to fit your needs and schedule.

Make an Appointment

SERVICE GUIDE

SERVICE GUIDE

  • REPLACEMENT SERVICES

    We offer replacement services for severely damaged and deformed products.

  • MAINTENANCE SERVICES

    Products with signs of wear can be restored back to its original condition.

  • SUBSTITUTE PRODUCT SERVICE

    Products that need plating, coating, and welding need to be repaired at our headquarters. We offer temporary replacements during the duration of the repair.

Visit Us

Sinsa Flagship Store

B1, 533-6, Sinsa-dong, Gangnam-gu, Seoul, South Korea

Store Hours
Monday – Sunday. 12:00pm - 9:00pm

Phone
+82-70-5147-1766

Please get in touch with any questions or comments
and we'll be happy to help.

CONTACT US