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GENTLE MONSTER

Product Services

When your product is damaged or broken, try our repair service. We'll perform a thorough diagnosis based on the type of problem and repair it with genuine parts. We'll make suggestions to help you resolve any issues quickly.

REQUEST A REPAIRTRACK REPAIR STATUS

How It Works

Step 1.Submit Your Request

Request the repair or care service you need online. Once your request is complete, you can choose between visiting a store or using our pickup service.

Please safely package the product itself only.

Step 2.Inspection & Service Consultation

Once your product arrives, our Product Service team inspects it with care.

We confirm the service required and let you know.

Step 3.Payment & Service

Please review the service details and estimated turnaround.

Your service begins once payment is complete.

Step 4.Service Completion & Delivery

Once the service is complete, we carefully package your product and send it back to you.

If there are any repair fees, payment will be confirmed before the repair is carried out. If you have any questions, please contact ps.kr@gentlemonster.com or call +82-02-1600-2126.

Fitting & Simple Repairs in Store

Our offline stores worldwide offer on-site custom fitting and replacement of parts such as nose pads and screws.

For services that cannot be completed in store, our staff will assist you with submitting a repair request to the Product Service Team.

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Feel free to contact us

If you have any further questions or need any other assistance, please contact us via email, live chat, or by phone.
You may also visit our Repair Service FAQs for service details.

  • Chat with us

    Our Live Chat Client Advisors are available to assist:
    Monday to Friday, 9:30 am - 5:00 pm (GMT+9)

  • Call us

    Call our service team at (+82) 1600-2126
    Monday to Friday, 9:30 am - 5:00 pm (GMT+9)

    Calls may be recorded for quality assurance.

  • Email us

    Send us your contact information and details, and we will contact you within 48 business hours.