Once you sign up with an email address, you cannot change your ID, you need to re-join with another email account. We’d like to inform you that closing an account means we’ll lose all records of your purchases. You may change your password under [Account > Account Settings].

You may modify the account information under [Member Information > Account Settings > Modify].
Changing of name and date of birth, please contact us at +82 1600-2126 or email us cs@gentlemonster.com and we will help you modify it.

[My Account > Account Settings > Information] to Withdrawal, please note that all order history will be deleted

Orders already created cannot be modified or moved to another account.

Deleted accounts cannot be restored, and all details before withdrawal are deleted.
But you can be able to re-join with the same email.

Contact the customer service team and we'll help you reset your account password.

Non-member orders are available. However, after register as a member later, the order history can not be combined.