Customer Service
Frequently Asked Questions
Find more answers to our most frequently asked questions.
Track your order
To check the status of your order, or to start a return, please enter your order number and email address. Members can track and manage the status of their orders at any time in My Account.Search Serial Numbers
Gentle Monster provides product service worldwide only for genuine products purchased through official online/offline stores and authorized dealers. Check the serial number to verify if the product is genuine.Feel free to contact us
If you have any further questions or need any other assistance, please contact us via email, live chat, or by phone.Please explain why you’re getting in touch.