Order Cancel or Change Order

Cancellations may only be requested at the status before “Ready to delivery” and requests may be made at the [My page > Order details > Order cancel]
Please be mindful that cancellation is not possible once the shipping process has begun. From the stage of ‘Ready to Delivery’, order should be processed by return process after product receiving.

If you have further inquiry, please contact to Gentle Monster CS team at cs@gentlemonster.com