Gentle Monster service at your finger tips, no matter where you are.

SERVICES

ONLINE PRODUCT SERVICE

Our Repair Department offers repair services no matter where you are located. You’ll receive your product back repaired and ready to wear.

Request Repair
다음
  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.
  • We’ll determine a customized solution for your product after careful inspection.
  • Our experts will diligently work to consult with you to find the provide a perfect solution for all types of repairs.
  • All completed products are thoroughly inspected prior to being shipped out to you.
  • All completed products will be safely packaged and shipped back to you.

IN-STORE SERVICE

Our global flagship stores offer complimentary adjustments for the utmost experience with our Gentle Monster products for your convivence. In the case that in-store adjustments are not available, we will take in your product and ship it back to you.

Select a location and find the nearest Gentle Monster stores.

Select a City
SOUTH KOREA
  • SEOUL
  • GYEONGGI
  • DAEGU
  • DAEJEON
  • BUSAN
CHINA
  • XIAN
  • BEIJING
  • SHANGHAI
  • GUANGZHOU
  • CHENGDU
  • HONG KONG
  • TAIPEI
SINGAPORE
  • SINGAPORE
UNITED STATES
  • LOS ANGELES
  • NEW YORK
UNITED
KINGDOM
  • LONDON
UNITED ARAB
EMIRATES
  • DUBAI

PRODUCT SERVICE CENTER

A product Service Center for customers has been established in Sinsa Flagship Store, Seoul, Korea. You can not only receive the product diagnosis and care service all at once on the day you visit, but also get suggestions for product care methods suitable for your lifestyle. All the services are provided through one-to-one consultation with a product expert. If you wish a quick process without waiting time, the online reservation is recommended.

Make an Appointment

SERVICE GUIDE

SERVICE GUIDE

  • ADJUSTMENT SERVICES

    Products with minor blemishes due to accidental damages or daily use can be adjusted to fit you comfortably.

  • REPLACEMENT SERVICES

    Products with severe damages and distortions will be replaced.

  • RESTORATION SERVICES

    Acetate products with scratches and dents can be polished and restored back to its original condition.

  • CLEANING SERVICES

    Deep clean your product to thoroughly clean built-up debris from daily use.

Visit Us

Sinsa Flagship Store

B1, 533-6, Sinsa-dong, Gangnam-gu, Seoul, South Korea

Store Hours
Monday – Sunday. 12:00pm - 9:00pm

Phone
+82-070-5147-1747

Please get in touch with any questions or comments
and we'll be happy to help.

CONTACT US