Return & Exchange


Returns may be made within 7 days from the date of delivery.

*If you refuse to pay tax and duty, the sent back item will be refunded after deducting 30$ for delivery fee.

How to return

  1. Please submit ‘return request’ at [Account > Order > Order detail] on the Gentle Monster website.
  2. Please arrange return pick-up and it must be paid by customer’s end. You can use any courier but, DHL is preferable.
  3. Please fill out ‘Return request form’ below and email to us
    Return request form
  4. Please pack the item securely with all its belongings and enclose a memo of your order number.
  5. Please send parcel to our warehouse :
    - Street: 120, Kendall square 3F 9 Dock, Deokpyeong-ro
    - Town: Baegam-myeon, Cheoin-gu,
    - City: Yongin-si,
    - Province: Gyeonggi-do,
    - Country: Republic of Korea,
    - Postcode: 17172
When the product arrives at our warehouse, you will get a refund into your original payment method after inspection process is completed


Product purchased online can not be exchanged and it may be returned and please place a new order.
All duty and tax free sales are final and can not be exchanged.
If you have further inquiry, please contact to Gentle Monster CS team at

※ Return and exchange are not possible for the following reasons:
- When product is damaged, or any accessories are missing
- When the internal seal or sticker is removed
- When the lenses are removed from the frame
- When you have completed the product registration