Return

Returns may be made within 7 days from the date of delivery.

*If you refuse to pay tax and duty, the sent back item will be refunded after deducting 30$ for delivery fee.

How to return

1. Please submit ‘return request’ at [Account > Order > Order detail] on the Gentle Monster website.
2. Please arrange return pick-up and it must be paid by customer’s end. You can use any courier but, DHL is preferable.
3. Please fill out ‘Return request form’ below and email to us cs@gentlemonster.com
   Return request form
4. Please pack the item securely with all its belongings and enclose a memo of your order number.
5. Please send parcel to our warehouse :
   - Street: 120, Kendall square 3F 9 Dock, Deokpyeong-ro
   - Town: Baegam-myeon, Cheoin-gu,
   - City: Yongin-si,
   - Province: Gyeonggi-do,
   - Country: Republic of Korea,
   - Postcode: 17172

When the product arrives at our warehouse, you will get a refund into your original payment method after inspection process is completed

Exchange

Product purchased online can not be exchanged and it may be returned and please place a new order.
All duty and tax free sales are final and can not be exchanged.
If you have further inquiry, please contact to Gentle Monster CS team at cs@gentlemonster.com

※ You cannot return it if it falls under the following reasons.
- The product you purchased can only be returned within 7 days of receipt.
- The product must contain all unused components.
- If the frame's lens is removed, it cannot be returned.
- if the certification label attached to the product has been removed, it cannot be returned.