Shipping Notice During National Holiday
Meet Gentle Monster’s Most Loved Items
Gentle Monster offers a full Delivered Duty Paid (DDP)
Shopping Bag

Customer Service

General Inquiry

If you have any questions or need further assistance, please contact us your convenient methods. Please refer to each category of Shipping, Returns, Track your order for more details.
Online Customer Service Hours of Operation
Monday - Friday: 9:30am - 5pm (GMT+9)

Phone

For product information and online purchase call us at 1600-2126, our customer advisor will be happy to assist you. If you wish to contact the Offline store, please go to the ‘Stores’. (Your call may be record for quality and monitoring purposes)

Email

Please click to ‘E-mail us’ to leave your inquiry to GENTLE MONSTER customer service. Send us details and contact information we will reach you within 48 business hours.