fraudulent sites update

We can only guarantee product authenticity for items purchased on our official online website, flagship stores, and authorized retailers such as Farfetch, SSENSE, HBX, and Matches Fashion. We also work with select retail stores in Canada. To find more information on authorized stockists, please click here.

Gentle Monster is currently in the process of resolving this issue to remove the ads from Facebook and Instagram since the website is not affiliated with the Gentle Monster official site. We sincerely apologize for the inconvenience.

If you have already placed an order on one of the sites promoting a sale, we highly recommend reaching out to your bank to file a chargeback claim. Please use the following information to help identify if you have placed an order on a fake site.

• The website is having a sale
• The website URL is something other than www.gentlemonster.com
• The order number begins with something other than “2020”
• Your order is being shipped from somewhere outside of Anaheim, California
• Your PayPal receipt shows that your payment was sent to someone other than “system@gentlemonsterusa.com.”

For any further questions or assistance, please contact our Customer Service team.

Thank you for all of your time and support during these uncertain times, and please stay safe and healthy.

- GENTLE MONSTER Team