GENTLE MONSTER - CUSTOMERCARE
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CODE PINK

CODE PINK is Gentle Monster’s global anti-counterfeit campaign. This policy aims to prevent the distribution of counterfeit products. By employing the Authenticity Certificate Card system, we want to provide a fast and easy way to identify genuine Gentle Monster products from counterfeit products.

Gentle Monster rigorously monitors all retail channels for fraudulent products and false advertising. All detected offenders will be prosecuted.

*GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY. WE DO NOT OFFER ANY PRODUCT DISCOUNTS.*

*GENTLE MONSTER ONLY OFFERS GENUINE PRODUCTS TO A SELECT LIST OF ONLINE AND OFFLINE RETAILERS.*

To ensure the authenticity of your product, please register your Authenticity Certificate Card at:

code.gentlemonster.com.

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If you change your Language, any items currently in your shopping cart will be lost.

GENERAL INFORMATION

Account

If you forgot your password, please visit the "My Account" page and select 'Sign In.' You can then select the option, 'Forgot Your Password,' and a password reset link will be sent to your e-mail. Follow the steps outlined in the e-mail to create a new password for your account.

If you've withdrawn your previous membership to gentlemonster.com and would like to reactive your account, please contact us at:
supportUS@gentlemonster.com.


Payment

Gentle Monster currently accepts the following methods of payment:
PAYPAL
CREADIT CARD


Fitting service

Products purchased from our official online shop will arrive to you with a general-fit adjustment.
If you are unsatisfied with the fit of your product, please visit one of our offline Flagship Stores with your frames and the Authenticity Certificate Card. Our associates will be able to re-adjust the frames to a more comfortable fit for you.


Store Information

For more information on official Gentle Monster Flagship Stores and official Stockists, click here.


Product Authenticity

Authentic Gentle Monster products are sold through an exclusive network of Gentle Monster Flagship Stores, department stores, authorized distributors, and www.gentlemonster.com.

Our CODE PINK Campaign aims to protect the integrity of Gentle Monster by reducing the chances of counterfeit production. Every Gentle Monster product, whether bought at an official Flagship Store or at one of our official retailers, will come with an Authenticity Certificate Card.

To ensure the authenticity of your product, please register the serial number provided on your card at:
code.gentlemonster.com.
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Code Pink
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