Change your Shipping country or area
If you change your Language, any items currently in your shopping cart will be lost.
FAQ FOR RETURNS AND EXCHANGES:
What can I do if my package arrives damaged or is lost in transit?Please contact UPS directly with your tracking number to file a claim. Once they've opened a claim for your package, please send us an e-mail at supportUS@gentlemonster.com to notify us that a claim has been opened.
What can I do if I lost my prepaid label or Return Form?If you lost your Return Merchandise Authorization Form (RMA), please download one here:
Does Gentle Monster offer free returns?Gentle Monster does not provide a Prepaid Shipping Label for returns. All return costs will be the responsibility of the client.
How long does it take to process my refund?After we receive your package, it takes up to 7 business days to process the refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.