Updated June 18th, 2020

Gentle Monster has implemented new safety procedures to follow the latest guidelines set by the state of California and to do our part to ensure the safety of our team members, valued customers, as well as our local communities. In order to maintain a safe environment for our team members and customers, we’ve implemented rigorous cleaning and disinfecting procedures within our packing and shipping process.

While we are working hard to make sure we do our best to keep up with demand, we are experiencing delays in order processing. Please allow up to 7-10 business days for your order to be shipped as we adjust to the new standards and procedures. We are working hard to minimize the impact to our customers while staying devoted to implementing new measures to remain safe and efficient. Please look for future updates to our COVID-19 response as it continues to develop.

Returns will be processed in the order that they are received. If you have previously requested a return label, a Customer Service associate will reach out to you shortly to start the return procedure. We appreciate your patience as we work to help you with your return.

We are excited to announce the re-opening of our Los Angeles flagship store. To ensure a safe and inspiring shopping experience, we’re currently accepting appointment only visits with 30-minute private tours. Please find further details by clicking here to learn more about our LA store and to book an appointment.

Our New York Flagship store will remain temporarily closed until further notice as we carefully review and follow state and federal executive orders on a daily basis. Please check back to this page regarding any updates about our stores.

For any assistance regarding your purchase or account, please contact our Customer Service team.

Thank you for all of your time and support during these uncertain times, and please stay safe and healthy until we meet again.