COVID-19 UPDATES

Updated March 20, 2020

In observance to Los Angeles County’s Safer at Home measures and to do our part to help curb the spread of Covid-19, we will be temporarily pausing all retail and online sales, as well as product service operations until further notice. Any purchases made before this time will receive an extended return period to accommodate requests after business is reinstated. Terms and policy related to the condition of product will remain effective, please find details here.

Due to security reasons, purchases made in cash at a retail location, unfortunately, cannot be processed online. However, we will be extending return policies to allow customers to come in and process returns/exchanges after operations recommence. Please contact Customer Service for further information or any other questions.

You will still be able to make purchases from gentlemonster.com, however shipments will be processed at a later date in the order that it was received. We are unable to provide estimated dates at this time, but we are working hard to recommence work as soon as possible, while being diligently safe and responsible.

We apologize for any inconvenience this may have caused and promise that we will return to continue serving our customers. Please continue to visit our site for the latest updates and developments as well as https://corona-virus.la for further information on Los Angeles County’s public health order and response to the Covid-19 outbreak.

For any assistance regarding your purchase or account, please do not hesitate from contacting us via email or phone at cs.us@gentlemonster.com and 213-935-8114 weekdays 9AM – 5PM PT.

We hope for everyone’s safety and health during this time; our heart goes out to all affected and wish everyone a swift and full recovery.

Thank you for your patience and understanding and we look forward to reconnecting with you again very soon.

- GENTLE MONSTER Team