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CODE PINK IS GENTLE MONSTER’S
GLOBAL ANTI-COUNTERFEIT CAMPAIGN

GENTLE MONSTER’S ANTI-COUNTERFEIT POLICY AIMS TO PREVENT AND ERADICATE THE DISTRIBUTION OF COUNTERFEIT PRODUCT, GENTLE MONSTER IS RIGOROUSLY MONITORING ALL RETAIL CHANNELS. ALL DETECTED OFFENDERS WILL BE PROSECUTED.

“GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY, AND DOES NOT OFFER ANY PRODUCT DISCOUNTS.”

“GENTLE MONSTER DOES NOT OFFER PRODUCT SALES ON SOCIAL MEDIA.”

“GENTLE MONSTER OFFERS GENUINE PRODUCTS TO ONLY DESIGNATED OFFLINE/ONLINE STOCKIEST.”

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CODE.GENTLEMONSTER.COM

PLEASE CONTACT OUR CODE PINK TEAM FOR ANY SUSPICIOUS PRODUCTS AND OR ACTIVITIES.

CODE@GENTLEMONSTER.COM

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Terms and Conditions

Effective Date: Apr 06, 2017

These are the terms of use ("Terms of Use") for your use of services or features on www.GENTLEMONSTER.com (the “Site”) owned and controlled by GENTLE MONSTER SOHO, Inc. ("GENTLE MONSTER SOHO", “we” “our,” or “us”). Our terms of use, our guidelines and our rules do not apply to our other regional sites such as www.GENTLEMONSTER.com, www.GENTLEMONSTER.com that GENTLE MONSTER SOHO, Inc does not own or control.

You may be accessing our Site from a computer or mobile phone device (through an iPhone application, for example) and these Terms of Use govern your use of our Site only, www.GENTLEMONSTER.com, and your conduct, regardless of the means of access.

BY USING THE SITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE, OUR PRIVACY POLICY AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE OUR SITE. We also like to interact with you on third party sites where we post content or invite your feedback, such as www.facebook.com/gentlemonsterofficial, www.instagram.com/gentlemonster, and www.youtube.com/gentlemonsterofficial, www.gentlemonster.tumblr.com, www.pinterest.com/gentle_monster ("Third Party Sites"). Our Terms of Use and other areas of our Site provide guidelines ("Guidelines") and rules and regulations ("Rules") in connection with our Interactive Services, including services that involve Third Party Sites, but we do not control those Third Party Sites, and these Terms of Use, our Guidelines and our Rules do not apply to companies that We do not own or control, or to the actions of people that we do not employ or manage. You should always check the terms of use posted on Third Party Sites.

By using the Site, you signify your agreement to these Terms of Use, our Privacy Policy and our Guidelines and Rules, whether or not you have read them. We reserve the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If we decide to change these Terms of Use, we will post a new version on the Site and update the date set forth above. Any changes or modifications to these Terms of Use, Guidelines or Rules will be effective upon posting of the revisions.

YOUR CONTINUED USE OF THE SITE FOLLOWING POSTING OF ANY CHANGES OR MODIFICATIONS CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS AND IF YOU DO NOT AGREE WITH THESE CHANGES OR MODIFICATIONS, YOU MUST IMMEDIATELY CEASE USING THE SITE.

For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.

Copyright

All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Site is Copyright (c) GENTLE MONSTER SOHO, Inc., ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of us and protected by U.S. and international copyright laws. All software used on the Site is the property of us or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us, using the Interactive Services or using the Site as a shopping resource. Any other use of materials on the Site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of us is strictly prohibited.

Trademarks

www.GENTLEMONSTER.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of GENTLE MONSTER SOHO and may not be used in connection with any product or service that is not offered by us in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits GENTLE MONSTER SOHO.

Product Information

The products displayed on the Site can be ordered and delivered only within the U.S. Our products displayed on the Site may be available in our retail stores in the U.S. and certain foreign markets. All prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the U.S.

All material and information presented by GENTLE MONSTER SOHO is intended to be used for personal educational or informational purposes only.

The products available on the Site, including any samples GENTLE MONSTER SOHO may provide to you, are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by us in its sole discretion.

Color Information

While we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Your Use of Content on the Sites and Limitation of Liability

We are not liable for any statements, representations, or Content provided by its users in any Third Party Site, including without limitation through the Interactive Services (such social bookmark sharing). Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via any Third Party Sites, including through the Interactive Services, is not controlled by us. We cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Interactive Services and/or Third Party Sites, you may be exposed to Content that may be offensive, indecent or objectionable and we shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will we be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Interactive Services.

You may access the Content and any other content on the Site only as permitted under these Terms of Use and the Privacy Policy and you agree to not engage in the use, copying or distribution of any of the Content other than as expressly provided herein.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any Content or enforce limitations on use of the Site or the Content therein. You may not interfere with or disrupt the Sites, or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites, including by using any device, software or routine to bypass robot exclusion headers. We reserve all rights not expressly granted in and to the Content.

Account registration (membership)

You can maneuver most of the Services without creating a user account (”Account”). Other features, however, may require you to create an Account. If you create an Account, you are solely responsible for any activity that occurs through your Account. In order for us to provide you the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible.

You should not share your Account information and you may never use another person’s Account or registration information for the Services without permission. Similarly, no one else should be able to use your Account without permission. You are solely responsible for keeping your Account and Account password secure and for any consequence resulting from your failure to do so.

You can always delete your Account at “My account”

Reservation of Rights

We reserve the right, at any time, without notice and in its sole discretion, to terminate your membership to use the Site and to block or prevent your future access to and use of the Site. We may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of GENTLE MONSTER SOHO (and its employees), its users and the public.

Disclaimer of Warranties

WE, GENTLE MONSTER SOHO, ARE PROVIDING THE SITE, ITS CONTENTS AND THE INTERACTIVE SERVICES ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITE OR INTERACTIVE SERVICES, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITE OR AS PART OF THE INTERACTIVE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITE OR THE INTERACTIVE SERVICES IS ACCURATE, COMPLETE OR CURRENT.

Please note that some jurisdictions may not allow the exclusion of implied warranties and conditions, so some of the above exclusions may not apply to you but shall apply to the maximum extent permitted by applicable laws. Price and availability information is subject to change without notice.

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Waiver

No waiver of any term of these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and GENTLE MONSTER SOHO’s failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

Dispute Resolution

If a dispute should arise between you and GENTLE MONSTER SOHO, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by sending an email to supportUS@GENTLEMONSTER.com.

If your dispute cannot be resolved using our customer service team, these Terms describe how we shall proceed with the resolution of the dispute.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, YOU AND GENTLE MONSTER SOHO AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE AND THE INTERACTIVE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Changes To This Terms

We may revise this terms from time to time as our business and service models may change. We will note the effective date of the latest version at the top of this page. You should review our Terms and Use periodically so that you keep up-to-date on our most current practices.

Privacy Policy

Effective Date: Apr 06, 2017

This policy describes how GENTLE MONSTER SOHO, Inc. (collectively, “GENTLE MONSTER SOHO”, “we”, “us” or “our”) collects, uses, and shares the information we obtain from you www.GENTLEMONSTER.com and in our USA flagship stores.

WHAT OUR PRIVACY POLICY COVERS

This privacy policy discusses the “personal information” that we obtain from you on www.GENTLEMONSTER.com, in store. When we use the term “personal information” we are referring to information that is connected to your name. This may include things like your e-mail address, mailing address, birthday, telephone number, and/or information about the products you purchase, when those pieces of data are stored with your name. Any information that is not connected to your name is not considered personal information.

WHAT WE COLLECT

Actively Submitted Data

The following are examples of the personal information that we collect:
Activity Examples of Personal Information Collected
Registering on our website Name and e-mail address
Purchasing on our website Name, credit card number, billing address, shipping address, and/or phone number

Passively Tracked Data

In addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.

• Cookies
• Flash Cookies
• Web beacons, clear pixels, or pixel tags.
• Web server logs.
• Geo-location technologies.

Note that we do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, you can look at our websites, but you should not make a purchase, register, or submit personal information to us.

How We Use Your Personal Information

We primarily use the personal information that it collects to provide you with products, information, and eCommerce services. We may also use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.

How We Share Your Personal Information

We may share your personal information in the following circumstances:

Service providers. We may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, processing credit card payments, investigating fraudulent activity, and providing customer service.

United Parcel Service (“UPS”). We provide UPS, by electronic means, with customers’ address and other personal data for the purpose of shipping, delivering and returning products purchased on www.GENTLMONSTER.com, our US site.

Social Networks, Widgets, and Plug-ins. If you use any features made available to you on our website by a third party it may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “share” feature Facebook may register the fact that you “shared” a product and may post that information on Facebook.

Corporate affiliates. We may share certain personal information with our HQ and our affiliates all over the world, such as GENTLE MONSTER China.

• Other instances. We may share your personal information in order to protect the legal rights of our company, our employees, our agents, and our affiliates, to protect the safety and security of our visitors, to detect and protect against fraud, or to comply with law or legal process.

We may share de-identified information (i.e., information that is not directly connected to your name) in the following circumstances in addition to those identified above:

Behavioral-based advertising. A third party may use technology (e.g., a cookie) to collect information about your use of our website and other websites so that they can provide advertising about products and services tailored to your interest. That advertising may appear on other websites.

How We Protect Your Information

We are seriously and take reasonable steps to maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

Communicating With Us

If you have any questions about our privacy or security practices, or of you would like to request access to or correction of your personal information, you can email to supportUS@GENTLEMONSTER.com

Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections.

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail.

Changes To This Policy

We may revise this policy from time to time as our business and service models may change. We will note the effective date of the latest version at the top of this page. You should review our Privacy Policy periodically so that you keep up-to-date on our most current practices.