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Terms and Conditions
CopyrightAll design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Site is Copyright (c) GENTLE MONSTER SOHO, Inc., ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of us and protected by U.S. and international copyright laws. All software used on the Site is the property of us or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us, using the Interactive Services or using the Site as a shopping resource. Any other use of materials on the Site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of us is strictly prohibited.
Trademarkswww.GENTLEMONSTER.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of GENTLE MONSTER SOHO and may not be used in connection with any product or service that is not offered by us in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits GENTLE MONSTER SOHO.
Product InformationThe products displayed on the Site can be ordered and delivered only within the U.S. Our products displayed on the Site may be available in our retail stores in the U.S. and certain foreign markets. All prices displayed on the Site are quoted in U.S. Dollars and are valid and effective only in the U.S.
Color InformationWhile we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Your Use of Content on the Sites and Limitation of LiabilityWe are not liable for any statements, representations, or Content provided by its users in any Third Party Site, including without limitation through the Interactive Services (such social bookmark sharing). Any Content, if displayed, is displayed for entertainment and informational purposes only. More generally, Content posted via any Third Party Sites, including through the Interactive Services, is not controlled by us. We cannot guarantee the accuracy, integrity or quality of such Content. You understand that by using the Interactive Services and/or Third Party Sites, you may be exposed to Content that may be offensive, indecent or objectionable and we shall not be liable for any such Content and that the risk of harm or damage from the foregoing rests entirely with you. Under no circumstances will we be liable in any way for any Content, including, but not limited to, for (i) any errors or omissions in any Content; or (ii) any loss or damage (including, without limitation, personal injury or property damage) of any kind incurred as a result of the use of any Content posted, emailed or otherwise transmitted via or to the Sites or through the Interactive Services.
Account registration (membership)You can maneuver most of the Services without creating a user account (”Account”). Other features, however, may require you to create an Account. If you create an Account, you are solely responsible for any activity that occurs through your Account. In order for us to provide you the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible.
Disclaimer of WarrantiesWE, GENTLE MONSTER SOHO, ARE PROVIDING THE SITE, ITS CONTENTS AND THE INTERACTIVE SERVICES ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THE SITE OR INTERACTIVE SERVICES, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THE SITE OR AS PART OF THE INTERACTIVE SERVICES. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITE OR THE INTERACTIVE SERVICES IS ACCURATE, COMPLETE OR CURRENT.
Fraud Protection ProgramAs part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Dispute ResolutionIf a dispute should arise between you and GENTLE MONSTER SOHO, we want to provide you with a resolution that is efficient and cost effective by using our customer service team. Almost all customer service disputes can be resolved to the customer’s satisfaction by using our customer service, reachable by sending an email to supportUS@GENTLEMONSTER.com.
Changes To This TermsWe may revise this terms from time to time as our business and service models may change. We will note the effective date of the latest version at the top of this page. You should review our Terms and Use periodically so that you keep up-to-date on our most current practices.
Effective Date: Apr 06, 2017This policy describes how GENTLE MONSTER SOHO, Inc. (collectively, “GENTLE MONSTER SOHO”, “we”, “us” or “our”) collects, uses, and shares the information we obtain from you www.GENTLEMONSTER.com and in our USA flagship stores.
WHAT WE COLLECT
Actively Submitted DataThe following are examples of the personal information that we collect:
|Activity||Examples of Personal Information Collected|
|Registering on our website||Name and e-mail address|
|Purchasing on our website||Name, credit card number, billing address, shipping address, and/or phone number|
Passively Tracked DataIn addition to the above, we may use the following technologies to automatically collect information about your activities on our websites.
How We Use Your Personal InformationWe primarily use the personal information that it collects to provide you with products, information, and eCommerce services. We may also use your information to track your purchase history and to contact you for account and promotional purposes. We may also use your personal information for other legitimate business purposes, including to detect and prevent fraud, to collect amounts owing to us and to maintain business records.
How We Share Your Personal InformationWe may share your personal information in the following circumstances:
How We Protect Your InformationWe are seriously and take reasonable steps to maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your personal information. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.
Communicating With UsIf you have any questions about our privacy or security practices, or of you would like to request access to or correction of your personal information, you can email to supportUS@GENTLEMONSTER.com