GENTLE MONSTER - CUSTOMERCARE
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Code Pink

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CODE PINK IS GENTLE MONSTER’S
GLOBAL ANTI-COUNTERFEIT CAMPAIGN

GENTLE MONSTER’S ANTI-COUNTERFEIT POLICY AIMS TO PREVENT AND ERADICATE THE DISTRIBUTION OF COUNTERFEIT PRODUCT, GENTLE MONSTER IS RIGOROUSLY MONITORING ALL RETAIL CHANNELS. ALL DETECTED OFFENDERS WILL BE PROSECUTED.

“GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY, AND DOES NOT OFFER ANY PRODUCT DISCOUNTS.”

“GENTLE MONSTER DOES NOT OFFER PRODUCT SALES ON SOCIAL MEDIA.”

“GENTLE MONSTER OFFERS GENUINE PRODUCTS TO ONLY DESIGNATED OFFLINE/ONLINE STOCKIEST.”

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CODE.GENTLEMONSTER.COM

PLEASE CONTACT OUR CODE PINK TEAM FOR ANY SUSPICIOUS PRODUCTS AND OR ACTIVITIES.

CODE@GENTLEMONSTER.COM

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We offer FREE UPS Standard Shipping (3-7 Business days) to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, exclude

NOTE: WE DON’T SHIP TO P.O BOX, APO/FPO/DPO MILITARY ADDRESSES.

All orders ship Monday - Friday, excluding federal holidays within the United States.

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. For our expedited shipping methods, orders should be placed by 10am EST to be ready for shipping within 1 day of ordering.

NOTE: ORDERS PLACED FROM SATURDAY TO SUNDAY WILL BE PROCESSED THE FOLLOWING MONDAY


International Shipping

We offer complimentary international shipping with UPS standard shipping. However, any duties, taxes, or brokerage fees related to this order will vary based on the destination country and will be the responsibility of the recipient. For orders within the United States, your order will be prepared in our US warehouse with a guaranteed 3-7 business day delivery window. International shipments may require additional processing time prior to shipment.

“SHIP FROM” information based on “SHIP TO”:

SHIP TO SHIP FROM COST
U.S.A China Other countries
Gentle Monster U.S.A Warehouse Gentle Monster China Warehouse Gentle Monster Korea Warehouse
FREE FREE FREE



Multiple Shipping Addresses

At this time, we can only ship to one address per order.


Business Days & Holidays

Orders do not ship on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas


Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail from www.GENTLEMONSTER.com. The majority of our orders are shipped on same business day if placed by 10am. The e-mail will contain shipment details, and your tracking number to track the order. To track an order on www.GENTLEMONSTER.com, visit the My Account area. You will need to sign in to access your account information. You may also email to supportUS@GENTLEMONSTER.com to track your order - please email subject line to [Track my order] to serve your inquiry faster and better.


Lost or Stolen Packages

If the package shows delivered to your address, but is missing, you must report the lost to us within 2 weeks of placing your order. Once you have reported your lost package, we will launch an inquiry with our carrier(“UPS”) and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order at no charge if stock is available.

WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE DELIVERED TO A WRONG ADDRESS DUE TO AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS PROVIDED BY CUSTOMER.