We offer complimentary UPS ground shipping within the contiguous 48 U.S. states.
All packages are guaranteed to arrive within 3-7 business days. Shipments to Alaska, Hawaii, and Puerto Rico may require additional processing prior to shipment.
NOTE: WE DON’T SHIP TO P.O BOX, APO/FPO/DPO MILITARY ADDRESSES.
All orders ship on Monday to Friday, excluding U.S. federal holidays. Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order.
NOTE: ORDERS PLACED FROM SATURDAY TO SUNDAY WILL BE PROCESSED THE FOLLOWING MONDAY
>Multiple Shipping Addresses
At this time, we can only ship to one address per order.
Business Days & Holidays
Gentle Monster ships with UPS and will practice the same holidays as UPS.
In the United States, UPS observes the following holidays:
• New Year's Day - January 1, 2018*
• Memorial Day - May 28, 2018*
• Independence Day - July 4, 2018*
• Labor Day - September 3, 2018*
• Thanksgiving Day - November 22, 2018*
• Christmas - December 25, 2018*
• New Year's Day - January 1, 2019*
Please be mindful of potential delays in shipping times during the above dates.
Once your order has been shipped, you'll receive a confirmation e-mail with tracking information so that you can monitor your package in transit.
To track an order on www.gentlemonster.com
, please sign-in and visit the "Order Tracking" page.
If you didn't receive a confirmation e-mail, please contact us at supportUS@gentlemonster.com
with the subject line, "Track My Order." Please include your Order # in your e-mail so we can better assist you.
Lost or Stolen Packages
If a package is recorded as delivered to your address, but you have not received it, please contact UPS within 2 weeks of placing your order to open a Lost Package Claim. Once you've reported your package as lost, please notify us at supportUS@gentlemonster.com
, so that we can follow up with UPS on the next steps.
Gentle Monster will be in frequent contact with UPS as they undergo an investigation for your package. Once UPS has closed their investigation or located your package, we will act accordingly.
GENTLE MONSTER IS NOT RESPONSIBLE FOR PACKAGES THAT HAVE BEEN DELIVERED TO THE WRONG ADDRESS IF A CUSTOMER HAS PROVIDED INCORRECT OR INCOMPLETE SHIPPING INFORMATION.
PLEASE CONFIRM YOUR INFORMATION BEFORE PLACING AN ORDER.