Effective Date: Apr 06, 2017
All certified GENTLE MONSTER SOHO Inc. products come with quality warranty against manufacturing defects a 12-month period from the date of original purchase.
This limited warranty doesn’t cover any problem caused by (1) commercial use, (2) normal wear and tear, or (3) misuse, accident (including but not limited to collision, fire, and spilled food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, or improper storage. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations. Consequential, indirect, and incidental damages are not recoverable under this warranty.
• Your Authenticity Certificate Card (Pink Card) and receipt are required for all claims.
• Repairs may take 2-3 weeks. Delivery time will vary depending on item conditions and models.
• Costs associated with the repair will be assessed based on warranty and severity of each item, and will be notified of any repair cost prior to repair
• Customers will be notified of all repair costs within 1-2 business days after inspection
• Once completed, customer will be notified via email or phone.
**If your claim is covered by this limited warranty, GENTLE MONSTER SOHO inc. will pay the cost of shipping the product back to you after the service is completed.
**Unwarranted claims may be repaired but with additional charges for the service. Please email supportUS@GENTLEMONSTER.com
to learn more.
GENTLE MONSTER SOHO inc will provide warranty coverage if your warranty claim complies with all terms of this limited warranty and you follow the return procedure below. If you don’t follow the return procedure, you may not obtain warranty coverage.
• Fill out the return form(RMA) that accompanied your shipment (if you lost, please download the return form here.)
• Prepare your Authenticity Certificate Card(PINK) and original receipt (required for all claims)
• Pack your items with return form(RMA), Authenticity Certificate Card (Pink Card), and original receipt.
• All items must be packed securely and returned to
Attn: Customer Cares Department
818 S Broadway #M01
Los Angeles, CA 90014
• After service, we will send you the notification and ship back for free.
Any none warranty service will be notified and confirmed before servicing regarding time duration and additional charge.
REPAIR SUBMISSION TO FLAGSHIP STORE
- When you submit a repair at our GENTLE MONSTER store in USA, we offer either free pickup in-store OR $10 flat-rate mail back service.
*** If you have any questions concerning our limited warranty, please email supportUS@GENTLEMONSTER.com
- Please email subject line to [WARRANTY] to serve you faster and better.