GENTLE MONSTER - CUSTOMERCARE
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CODE PINK

CODE PINK is Gentle Monster’s global anti-counterfeit campaign. This policy aims to prevent the distribution of counterfeit products. By employing the Authenticity Certificate Card system, we want to provide a fast and easy way to identify genuine Gentle Monster products from counterfeit products.

Gentle Monster rigorously monitors all retail channels for fraudulent products and false advertising. All detected offenders will be prosecuted.

*GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY. WE DO NOT OFFER ANY PRODUCT DISCOUNTS.*

*GENTLE MONSTER ONLY OFFERS GENUINE PRODUCTS TO A SELECT LIST OF ONLINE AND OFFLINE RETAILERS.*

To ensure the authenticity of your product, please register your Authenticity Certificate Card at:

code.gentlemonster.com.

Change your Shipping country or area

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Important notice

If you change your Language, any items currently in your shopping cart will be lost.

RETURN AND EXCHANGE

At Gentle Monster, we pride ourselves on the quality of our merchandise and our customer service. Our online and retail stores handle returns on a case-by-case basis with the ultimate objective of ensuring that our customers are satisfied with their experience. In the case that you are not completely satisfied with your purchase on gentlemonster.com or at our retail stores, please proceed with the according steps below.



Online Returns:

You have 7 days from the delivery date recorded by UPS to return your purchase. Please include your invoice, RMA Form, Authenticity Certificate Card, and all packaging materials with the frames. Merchandise must be returned new and unused. This includes any stickers placed on the temples. Please ship your return to:


GENTLE MONSTER
Attn: Returns Department
818 S Broadway #M01
Los Angeles, CA 90014



Gentle Monster does not provide Pre-Paid Shipping Labels for returning packages. All return costs will be the responsibility of the client.

Once your merchandise arrives at Gentle Monster, we will begin processing your refund. Please allow 5-7 business days for our department to process your refund.

If the merchandise is sent after 7 days of the original delivery date, we will not be able to provide a refund and the merchandise will be sent back to the customer’s original shipping address.

If you've lost your RMA Form, please download a new one here.


FAQ FOR RETURNS AND EXCHANGES:

What can I do if my package arrives damaged or is lost in transit?

Purchases made at any of our US Flagship Stores will be allotted 14 days for a return or exchange. Your receipt, Authenticity Certificate Card, and all packaging materials must be returned with your frames. This includes any stickers placed on the temples.

International and online purchases cannot be processed for a return or exchange at our U.S. Flagship Stores.

Please contact UPS directly with your tracking number to file a claim. Once they've opened a claim for your package, please send us an e-mail at supportUS@gentlemonster.com to notify us that a claim has been opened.


What can I do if I lost my prepaid label or Return Form?

If you lost your Return Merchandise Authorization Form (RMA), please download one here:
www.gentlemonster.com/img/common/rma_us1.pdf


Does Gentle Monster offer free returns?

Gentle Monster does not provide a Prepaid Shipping Label for returns. All return costs will be the responsibility of the client.


How long does it take to process my refund?

After we receive your package, it takes up to 7 business days to process the refund. Please allow up to 2 weeks for your bank institution to clear the payment and reflect it on your bank statement.


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