GENTLE MONSTER - CUSTOMERCARE
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CODE PINK IS GENTLE MONSTER’S
GLOBAL ANTI-COUNTERFEIT CAMPAIGN

GENTLE MONSTER’S ANTI-COUNTERFEIT POLICY AIMS TO PREVENT AND ERADICATE THE DISTRIBUTION OF COUNTERFEIT PRODUCT, GENTLE MONSTER IS RIGOROUSLY MONITORING ALL RETAIL CHANNELS. ALL DETECTED OFFENDERS WILL BE PROSECUTED.

“GENTLE MONSTER OPERATES UNDER A STRICT PRICE POLICY, AND DOES NOT OFFER ANY PRODUCT DISCOUNTS.”

“GENTLE MONSTER DOES NOT OFFER PRODUCT SALES ON SOCIAL MEDIA.”

“GENTLE MONSTER OFFERS GENUINE PRODUCTS TO ONLY DESIGNATED OFFLINE/ONLINE STOCKIEST.”

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CODE.GENTLEMONSTER.COM

PLEASE CONTACT OUR CODE PINK TEAM FOR ANY SUSPICIOUS PRODUCTS AND OR ACTIVITIES.

CODE@GENTLEMONSTER.COM

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General Information

Account

If you forgot the password, please visit ACCOUNT, select ‘SIGN IN’ and ‘FORGOT YOUR PASSWORD’ tab, then password reset link will be sent to your email.
Once you withdraw from membership you have to create a new account, but if you would like to reactivate the old account, please contact us by email
(supportUS@GENTLEMONSTER.com).


Payment

GENTLE MONSTER accepts the following methods of payment:
PAYPAL
CREADIT CARD


Fitting service

Products purchased from official online shop is being provided with general fit.
If it doesn’t fit your face shape perfectly, please visit GENTLE MONSTER offline store along with the product and warranty card to get it adjusted.


Store Information

Please follow the link below to find the nearest GENTLE MONSTER store.
Official Online Store www.gentlemonster.com
Offline stores www.gentlemonster.com/showroom/
Stockists www.gentlemonster.com/stockists/


Product Authenticity

Authentic GENTLE MONSTER products are exclusively sold through a network of directly operated GENTLE MONSTER flagship stores, department stores, authorized distributors, and www.GENTLEMONSTER.com

We constantly conduct monitoring on counterfeits through CODE PINK, which is a global campaign to protect our reputation from being tarnished and to eradicate the distribution network of counterfeits. To ensure the authenticity, please register the serial number provided on pink card via
code.gentlemonster.com